Setting service standards is an approach commonly used to create consistent levels of service performance and enhance customer experience. Yet this practice is often disappointing, and at times even counter-productive. Why? Performance and process standards can be useful for compliance and short-term training, but they do not generate the understanding or appetite for long-term improvements […]
Science/High-Tech
Apple’s January sales reach $120 billion despite the COVID-19 pandemic
Big tech has been having it good despite the coronavirus pandemic. Apple and Facebook have witnessed a surge in profits in recent times. Apple sales pass $100 billion landmark Apple has reached another milestone as individuals seem to be in love with these big tech products at the beginning of the year. Sales recorded from […]